The charity is adapting its support service to help industry members through this pandemic. We are providing regular updates for the industry and offering lots of useful information, advice and support links on issues that may be affecting you or your family members during COVID-19 such as:
Practical Support - Reducing personal debt, helpful advice for those who are worried about their and the person that they care for safety - Salary and more.
Employed and Self-employed support - Help and Guidance for employers who are looking to furlough employees or struggling with Covid-19 generally and more.
Mental Health support - Feeling the pressure to be productive? A useful toolkit to support your mental health during the pandemic, how to protect your mental health during the pandemic and more.
Housing support - The welfare team are supporting renters who need to write to their landlords in support for rent holidays and more.
Welfare benefit Support - If you are self-employed or lost your job because of COVID-19 consider applying for universal credit? And more.
Legal support – Advice for employees requiring legal support during the pandemic and more.
Self-Isolation - Guide for social distancing and more.
Relationships are an essential part of our lives. They can offer fun, love, happiness and support. However, they can also be complicated, creating feelings of anguish particularly if they go don’t go to plan. There are many reasons why relationship difficulties can arise, and we’ll cover them here.
Everyone's relationships are unique. But sometimes we face similar issues.
Whatever you're going through in your relationship, it can be comforting to know that you're not alone. Here are some practical tips to help you with the most common relationship problems.
My partner and I don't talk any more - it feels as if we've drifted apart. How can I improve communication with my partner?
Set aside time to talk when you will not be interrupted. Take it in turns to have airtime - some people find setting a timer for five minutes, one speaking while the other listens, then reversing the process, can create a space for each to talk without interruption. Tell your partner how you felt, feel or will be feeling about something without blaming them. This can be tricky, but it is a very useful way of owning your feelings. Plan to go together somewhere that provides an environment you both find relaxing e.g. a walk in the park, a drink at a pub or a coffee when you're shopping, etc. Remember that communication isn't all verbal. Consider what your body language communicates to your partner about what you're both saying. Don't be surprised if there isn't an improvement straight away - you wouldn't expect to dance the salsa after only one attempt, would you?
I can't seem to stop arguing with my partner. What can we do?
Arguments are common in relationships. Some degree of conflict can even be healthy, as it means both people are expressing themselves, rather than keeping everything inside and letting emotions fester. But if you’re arguing all the time, or simple disagreements end up in a hostile silence or screaming match, it can really start to take a toll on things – or even leave you wondering whether you’re all that compatible in the first place.
Learning ways to handle disagreements constructively is crucial in any relationship.
We always say: conflict is inevitable. It’s how you deal with it that counts. It can be useful to think of an argument like an onion. The outer layer is what you're speaking about, while the deeper layers beneath represent the issues beneath this. In other words, sometimes what we argue about is only a symptom of what's going wrong, not the cause. For example, Sam gets into an argument with his partner about whether they do their fair share of the household chores. On the surface, the argument may seem to be about something small, but it could also tap into wider feelings about how well supported Sam feels in the relationship generally. It may also remind him of other situations when he has felt let down and unsupported by other people in his life. For Sam’s partner, the argument may tap into deeper worries about how controlling they feel Sam can be.
If you find you and your partner argue frequently, or about the same kinds of things a lot, it can be a good idea to think about what’s really causing the conflict. Are you arguing about what you think you’re arguing about – or are there other things going on the relationship that frustrate or worry you? You may want to consider other influences too: have there been any recent changes in your lives that may have put extra pressure on either of you? This could be something like a bereavement, starting a new family, moving to a new house, financial problems, work pressures or just a reaching a relationship milestone such as reaching a big birthday. Maybe you have been spending less quality time together than before? Has there been an incident that one or both of you is struggling to get over? Did you use to argue less? And if so, why do you think that is? Seeing past your emotions and trying to look at the wider context of the situation can be a great way of getting to the bottom of what’s going on.
If you and your partner are having trouble resolving a difference in opinion, you might like to consider the following:
- Talk things over - properly:
It’s an obvious one, but bears saying: if you’re having a disagreement, talk it over. Listen to what each other has to say. And that means really listening – not just waiting for your turn to speak. When it comes to explaining your own position, speak calmly, openly, and honestly. Don’t attack your partner’s ideas, simply stick to what it is that you think e.g. using “I think/feel ...”. It may be that, after talking things through, you realise you aren’t quite as opposed as you thought – or that one member of the couple relaxes their view a little. At any rate, making sure you understand each other’s opinions properly gives you a much surer footing from which to move forward.
- Try to see where they’re coming from:
You may be able to understand your partner’s opinion better if you try to understand the reasons behind it. Perhaps they grew up in a very different environment or received a different kind of education to you. Perhaps they’ve been influenced by family members or friends. And it may be worth doing the same for your own opinion – do you hold your beliefs because they simply make the most sense, or could other factors be at play too?
- Find the common ground:
Even if your ideas are different, it’s likely that you agree on certain key things – after all, it’s unlikely you’d have any interest in each other if you were completely opposed on every level! Don’t just focus on the differences at play: recognise that there are plenty of areas for which you have common ground too.
- Don’t force things:
It isn’t healthy to try to impose your beliefs on another person. In fact, having different opinions can be healthy and interesting. You may want to think in terms of embracing your differences – seeing them as positives rather than potential sources of friction. After all, the world would be a boring place if we all agreed 100% of the time!
- Are they right?
It isn’t always easy to accept that someone might have things closer to the mark than we do, but it’s a sign of true maturity to consider the possibility. If you were weighing up the disagreement objectively, whose side would you be on? Sometimes, coming up against ideas that are different to our own can be an opportunity to learn, if we’re not too proud to take it!
- Know your boundaries:
That said, it is important to figure out how different is too different. If you feel like the things that you and your partner are disagreeing on are fundamentally important to you – and that you aren’t likely to be able to find a compromise – it might be worth thinking about how this could affect things in future. After all, if they really are deal breakers, it’s likely they’ll come up again.
We have the highest divorce rates of any sector, at 68.8%. The main reason for divorce or separation within our industry is excess travel followed by infidelity, and then caring for a sick parent, child, or partner. Affairs rarely have just one cause, and they don't always happen because of unhappiness or dissatisfaction in a relationship. It's vital that you both understand the real reasons why it happened.
If your partner had an affair, to come to terms with why it happened you will need to talk about their vulnerability to an affair - what was happening in your lives and in your relationship before they first came into contact with the other person, how might your partner's lifestyle have contributed (e.g. working away from home), what beliefs did you both hold about fidelity? Part of the process is being honest with yourself about your own vulnerabilities to an affair and why these might have been different to your partner's. This can be very painful and can take a lot of time, but unless you know what went wrong, you won't be able to change things in the future. Be patient. It takes time to rebuild trust that has been broken.
- The unfaithful partner must end the affair, once and for all.
- They should be transparent about their future actions, share information about schedules and movements and disclose any interactions with the other person.
- It might be necessary for a short time to share privacy controls such as passwords since it could be impossible for a deceived partner to trust without this level of openness.
- Talk it through.
- The whole process may take months or longer. Often, the unfaithful partner wants to draw a line under events and not talk about them, or a faithful partner is reluctant to ask questions in case the answers are too painful. It's important to tell the story of the affair and why it happened.
- Set a time limit for your discussions, and don't talk when you're tired. You could end up talking for hours and hours and go around in circles.
- Agree to discuss future challenges too, don't just hope they'll go away. Talk about the future threats to your fidelity, like crushes or friendships that could cross the line.
- Commit to a new future together. Both of you must do this and mean it.
- Find time for each other, take an interest in each other’s lives and feelings, and resolve to be honest with each other in future, even if it means taking a risk.
- It can be hard to restore a sexual relationship after an affair. Be patient with each other and talk about any emotional barriers. Give some thought to how a satisfying sexual relationship can alleviate some of the pain, but remember patience and honesty are the key.
- Consider some relationship counselling.
Only you can decide what to do after an affair, and whatever you decide will not be easy. Many affairs causes havoc in a relationship that is already dogged with problems, but they can provide an opportunity for positive change too. Unfaithful partners can work out how their former behaviour led to giving themselves permission to have an affair - and resolve to change. As a couple, you can make changes to your lifestyle and ensure it supports a faithful relationship in the future.
Make sure that you're open and honest with each other about your wants and needs. A crisis like this can also make you confront complex issues like gender politics and beliefs you might have both absorbed from society about faithful relationships. It is possible to create a new, stronger relationship in the wake of an affair, but the cost can be very high. An affair can also have destructive effects on your family. Children, in-laws, and friends may all find themselves caught up in events, and perhaps having to take sides. Permanent barriers can be created. Even so, an affair does not always mean the end of your relationship. With hard work, commitment, and patience, it may be possible to come through this crisis changed, but also stronger. The key message is to understand why the affair happened, rather than run away from the reasons. Whether you stay together or part, it's crucial to gather some insights into what went wrong. Do this, and if you remain together you will have a deeper understanding of yourselves. If you part, you will know that you had the courage to face the truth and will be better prepared for future relationships.
It’s no great secret that communication is an important part of any relationship. What’s less understood is how to be a good communicator and just how beneficial building good communication habits into your relationship can be. And while there’s no single, simple solution for making this happen, there are a few key communication tips that can help both with difficult conversations and good communication on a day-to-day basis.
Our first tip on talking is simply: try it! It can be really tempting to avoid difficult conversations to keep the peace or because you’re worried, you’re being silly. But the risk with this is that you keep putting off talking about things until you finally snap because the tension has been building over time. It’s better to get little things out in the open and do this regularly rather than having big rows that risk causing damage to your relationship. Of course, that doesn’t mean taking your partner to task over every little thing – it will always be important to be able to let the little stuff go – but if there are things that seem to keep bothering you over and over, it’s better to discuss them than keep them bottled up.
This video looks at what it's like when couples don't tell each other what they're thinking:
It’s so easy to react to a disagreement with your partner by telling them everything you think they’re doing wrong and making lots of accusations. But the problem with this is that it’s only likely to put them on the defensive. In counselling, we often recommend that people try using ‘I’ statements. This means talking primarily in terms of how things have made you feel. Although it can feel a little clinical, you might like to try saying: ‘when you do x, it makes me feel y’. Putting the focus on yourself like this means taking responsibility for your feelings and is much less likely to make your partner feel attacked. It’s a simple change, but one that can really shift the tone of a disagreement and make it less likely to spin out of control.
3. Pick a place and time:
We tend to assume that communication is all about making yourself heard, but this is only half of it. It’s also just as important that you’re hearing each other. Lots of the time when we’re having a discussion, we’re just waiting for our turn to talk. We’re hearing what they’re saying, but we’re concentrating our response: ‘that’s not true, that’s really annoying me’. This is understandable: no-one loves hearing something they disagree with. But to truly understand your partner’s perspective, you really must pay attention and take it in.
You may find it useful to use the following simple pattern: one person talks, the other listens and then paraphrases back what they said: ‘what it sounds like you’re saying is…’. And then switch. Again, it sounds a little clinical, but repeating back what your partner has said can be a powerful technique. It both shows them you’re trying to understand what’s they’re saying and actually makes it much easier to do this – just as it’s easier to memorize a fact by stating it out loud. This isn’t necessary about agreeing with each other. It’s about understanding one another so you can begin to move towards a solution. If you’re always bearing this in mind as a goal, then you’re much less likely to find yourself arguing.
Our final tip is to remember that communication is a skill and it takes practice to get good at it. If you want to develop your ability to communicate as a couple, you’ll need to build positive habits into the way you talk and make a real effort to stick to them. Some days you’ll be better than others, and some days you won’t manage it at all. But if you persevere, you will find that, over time, your ability to say what’s on your mind and listen when your partner tells you what’s on theirs, does get better.
If you suspect your child is being bullied, watch out for these signs:
- Any bruises or marks
- Missing or broken possessions, such as stationary or schoolbooks
- Becoming quieter or more withdrawn
- Eating less or more or changes in their sleeping patterns
- Sudden changes in mood or behaviour
- Signs of anxiety around going to school
- A sudden drop in grades.
How to talk to them about it:
If you do find out your child is being bullied, there can be a temptation to wade in and try to ‘fix’ the problem. This is understandable: you’re probably worried about them and want to rectify the situation as soon as possible. However, if you come on too strong, there’s a chance your child will clam up and resist telling you anything else. You can also risk escalating the bullying situation. It’s better to talk to your child about what’s happening and how they feel; and try to figure out a way forward together. What’s most important is they know they have your support and that they can trust you.
- Listen to them:
Don’t just prescribe solutions. Many children don’t tell their parents about bullying because they’re scared things will be taken out of their hands and made worse. Try to understand how they are making sense of what’s happening. Make suggestions rather than telling them what to do. The aim is to help and empower them to work out what they’d like to do about the situation.
- Comfort them:
Make time to talk regularly about how the bullying has made them feel. Bullying can cause a lot of stress and anxiety for a young person and can have a negative effect on their self-esteem. Talk to them about their emotions. Let them know there’s no shame in feeling hurt or upset. Spending time together doing anything that gives your young person a sense of achievement can help to boast their self-esteem.
- Reassure them:
Many children worry they’ve brought the bullying on themselves. Let them know that bullying is unacceptable – and that none of this is their fault. Let them know that everyone is different and unique; this is something to be praised!
- Don’t encourage them to hit or shout back:
There’s every chance this will make the problem worse and, if they’re already suffering from low self-esteem or anxiety, is likely to put them under more stress. Instead explore what options they feel they have that may help them to feel better or more in control of the situation.
Depending on how serious the bullying is, you may want to involve your son or daughter’s school. All schools are legally required to have an anti-bullying policy, which means they must have measures in place designed to stop bullying. You can request a copy of this if you don’t already have one.
- Get all the facts:
Try to gather what has been happening and how: what the incident involved, who took part, when it happened, if anyone saw, whether it was a one-off or it’s been happening for a while and so on. The more you know about the bullying, the better you’ll be able to address it with the school.
- Don’t arrive without an appointment:
You may be feeling upset or aggravated, but don’t turn up unexpected. Call ahead and ask for some time to speak to your son or daughter’s teacher or Head of Year.
- Go with a positive attitude:
Although you may want to get things sorted as soon as possible, understand that sometimes addressing bullying can take a little time. Be prepared to cooperate with the school.
What if things don't get better?
Sometimes, bullying can be persistent, and it may take time for it to stop. Keep a diary of any further incidents, including details on what happened - and the effect on your child. Inform the school every time an incident happens and keep working with them to address the problem. Schools have a variety of options for dealing with bullying, from warnings to full time exclusions. Prolonged bullying can have negative emotional effects on a child. If you think they might need extra help, you may want to consider Children and Young People’s Counselling.
Bullying that takes place on social media or via mobile phone is becoming more and more commonplace and can be even harder to know about as a parent. From the victim’s point of view, it can be an even more oppressive form of bullying, as it can continue at any time; meaning that there may be no release from the bullying. Children may know who’s bullying them – it can be an extension of real-life bullying – or they may not. Anonymity can sometimes increase the likelihood of bullying behaviour. You should approach online bullying as you would any other type – by working with your child and the school to make sure it stops. Kidscape has some really useful advice on cyberbullying, including how to report it.
It is important to note that online bullying can also affect adults and is even prevalent within professional organisations. Recent research shows there is a connection between COVID19 and an increase in Cyberbullying - both volume and severity. It was published just last week and conducted worldwide, covering dozens of countries and hundreds of organizations.
• 81% of professional support organizations reported an increase in Cyberbullying.
• 51.4% of organizations had to shut down or decrease activity, and couldn't help victims in the last few months.
• 9.7% had to shut down permanently due to the economic damage of the pandemic.
*statistics gathered externally by Rachel Parker.
As parents we take care of our children to the best of our ability. Because we care, and show it in different ways, children learn to trust their parents. How can you build trust in your relationship with your teen? Children might not learn to trust their parents, especially if a parent makes promises they can’t keep and does not or cannot deliver and so ideally, the message to any parent needs to be “don’t make promises you can’t keep”
Sometimes, when a parent is not available when a child or teenager really needs them, they begin to think that can’t be relied upon or trusted. Mostly, there are enough times when a parent is there for them to balance this and parenting is about managing that balance. When teenagers start to take more responsibility for themselves, it is sometimes difficult to trust them to make decisions and to do the “right” thing. Interestingly, if we don’t let teenagers take responsibility for themselves, they are more likely to rebel. It’s hard to get it right. Trust is different from rules Rules are the boundaries you set within your family and with your teenager for their safety and your family standards. When teenagers try to begin to think like adults, they have to make decisions based on working out whether something is acceptable, safe and ok for them.
But teens don’t think like adults, they are:
- More likely to be persuaded by peer pressure
- Less likely to think about the future
- More likely to be impulsive
- Less likely to think about risks
So, they will need guidance and to have your say without preaching is important.
What you can do:
Try to encourage and invite discussion, without it sounding as though you are laying down yet more rules.
Try to use sentences that begin with:
- “I wonder”
- “Have you thought about”
- “It might be a good idea if..”
- “I find that”
- “I worry about”
Create trust by learning to listen, be ready to discuss without judging and sometimes make allowance for them getting it wrong. This means not saying “I told you so” but listening to what they have learned from their experiences. When trust is broken, or repeatedly broken, then closer monitoring or restriction of freedom is the only way you have as a parent to show that you care enough to hang on in there until some learning has taken place. Try to gradually give your teens opportunities for them to show you that they can be trusted and make encouraging remarks when all goes well. Trust is two way – the more trustworthy you are, the more trustworthy your teenager is likely to be.
Here is a range of activities for you to do on your own, with a partner, or with your teenager. They’re short exercises that won’t take too much time and are a good starting point if you’re finding it hard to understand your son or daughter:
Think: What were you like as a teenager?
- Write down all the things you can remember about being a teenager.
- What did you look like? Get out some old photos if you have any.
- What did you enjoy doing?
- What music, films or TV did you enjoy?
- What else was happening in the world at the time, look at old news stories to jog your memory?
- Who were your friends and what were they like?
- What was it like growing up at that time?
- What are some of your best and worst moments? How did you cope?
- Think about what's different and what's the same about life when you were growing up and what life is like for young people now. You can talk about this with your partner and son or daughter to see what they think too.
Think: Can you see a pattern from your own teenage years in the first exercise?
The first step is to understand what's happening and think about the things we would like to change; but it can be difficult to ask others to change if we can’t see the benefits of changing ourselves. So, talk things through and think about how you can work together to make things better.
Think: What pressures do teenagers have?
See if you can write down all the pressures your teenager may be under. You might include things like school, friendships, exams, family changes and relationships. Share this with your young person and see if they agree. This is a good way of showing them that you are trying to understand what might be going on for them in their life. Ask if they could add anything.
Activity: Family Tree
Young people can be intrigued by how their family has developed over time. This can also be a way of exploring a change in the family or understanding relationships.
- Get a large piece of paper and use colours, shapes, pictures, and your imagination.
- Include grandparents and other important special people or pets if you want to.
- Start by showing your immediate family members and draw lines to connect each generation.
- You may want to keep adding to it and see how your family changes over time.
- Young people can benefit from seeing themselves within a line of family members and can get insights into family members who they think they may be like.
Activity: Family Shield
Draw a ‘family shield’ and design your very own Coat of Arms.
Think about the following:
- What are your hopes and aspirations? These may be as individuals or together.
- What would your ‘motto’ be?
- Write these on the shield and ask yourselves how you can work towards these.
Although there is no “typical divorce” and no “magic formula” for ensuring positive child and family outcomes, and every child and family are unique, there are some general principles for successful co-parenting that apply to most, if not all, divorcing families:
- Be there for your children, both physically and emotionally:
Quantity of time matters; quality relationships are not possible without sufficient routine time to develop and sustain those relationships. But although quantity of parental time is necessary for successful child outcomes, it is not sufficient: Children also need their parents to be emotionally present, engaged and attuned, taking an interest in all aspects of their lives and actively involved in their day-to-day routines.
- Talk with your children about the divorce:
Above all, children need to know that they will not be abandoned, physically or emotionally, by either of their parents. Reassure them by first of all creating a safe environment for the discussion, and a safe way to express their feelings of shock and confusion, self-blame, fear, grief, anger, or guilt. Recognize that divorce is a long-term process for children, not a one-time event, and be prepared to have several such talks. If possible, talk with your children together as parents, reassuring them that you will cooperate in the future.
- Let children be children:
Don’t involve children in adult problems; rather, maintain continuity in their existing routines and relationships, and shelter them from the struggles that are properly the responsibility of their parents.
- Support the other parent’s role and relationship with your children:
The idea is to maximize and optimize the time that your children can spend with each of their parents. It is extremely difficult for parents to be at their best when having to parent under duress, and when having to deal with a co-parent who is less than supportive of their role and relationship with their children. You can support each other as parents by keeping to the co-parenting schedule, remaining flexible in accommodating each other wherever possible, and moving from a place of conflict and antagonism toward that of cooperation as parents. A big part of this is to separate your previous hostilities as a couple from your ongoing co-parenting responsibilities.
- Speak about and act in a respectful manner toward the other parent, especially in front of your children:
Conveying an attitude of respect toward your co-parent is vital to children’s well-being, and shielding children from conflict is essential. There are few things more damaging to a child than witnessing conflict between parents, and ongoing conflict cuts to the heart of a child’s well-being, as children see themselves as essentially half their mother and half their father. Keep this at the forefront of all interactions between you and the other parent in front of the child.
- Wherever possible, maintain open communication channels with the other parent:
Open and regular communication is the key to cooperative parenting. If this is not possible, then phone calls, emails, or stockpiling concerns to be discussed at periodic “co-parenting meetings,” with or without a third-party present, are good alternatives. If you are unable to communicate without resorting to conflict and recriminations, a parallel parenting plan in which co-parenting arrangements are spelled out in a detailed agreed-upon schedule, is another effective option.
- Maintain your child’s community of support:
Essential to children is the security of maintaining existing relationships and routines with extended family members, friends, school, and other activities. This adds to children’s sense of stability, continuity, and predictability in their lives.
- Educate yourself about children’s needs, co-parenting options, and community resources:
Shared parenting offers parents an almost infinite variety of co-parenting scheduling possibilities commensurate with children’s ages and stages of development and can be tailor-made to children’s and families’ unique circumstances. There are a variety of web-, print-, and community-based resources (including divorce education programs) for parents to access.
- Seek out formal and informal sources of co-parenting support:
Family members, friends, and informal support networks are vital in helping parents work through difficult feelings, including anger management, and the multiple challenges and transitions attendant to divorce. More formal sources of support also span a wide array: therapeutic family mediation focused on the development and implementation of co-parenting plans, divorce coaching, and parenting coordination in high conflict situations.
- Maintain your own health and well-being as a priority:
Taking care of yourself is essential not only for your own but for your children’s well-being. Your children depend on you, and you owe it to them to prioritize your own physical, emotional, and mental health. For parents struggling in the face of systemic barriers to co-parenting never, never give up. Above all, it is critical to keep in mind that the two most important factors in children’s successful adjustment to the consequences of divorce are the maintenance of a meaningful routine relationship with each of their parents, and to be shielded from ongoing parental conflict. The challenge for parents is to develop and maintain a co-parenting relationship that ensures that both essential needs are met.
Craig and Donna have been having difficulties with their relationship since the birth of their second child 2 years ago, when Donna suffered from severe post-natal depression again. This left her with ongoing depression. They both have difficulties communicating with each other; Craig doesn’t show his emotions and can come across as unfeeling and Donna will either shut off and hibernate in the face of an argument or will get very angry and defensive.
They began having relationship counselling, but Covid-19 lockdown stopped that, and they had not really had a chance to embed new practices and their communication and relationship has suffered as a consequence. They each have issues in their pasts, which is fuelling the way they deal with things and with a limited number of Relationship counselling sessions left, we were concerned they might not be successful. Craig has realised that he too needs to deal with his past and has been referred separately for counselling and Donna has been referred to a previous therapist also. These separate sessions will give them a great chance of successfully completing relationship counselling and going forward as a happy family.
In June 2018, Ryan was competing in the Welsh 2-day Enduro. Success in club events over the previous decade put Ryan in a strong position to win his class (Expert Veterans). On day 1, he slid off causing him to lose several minutes time, but by the end of the day, he had recovered to seventh in class. It was during the first stage of day 2 that Ryan sustained a crash that was to change his life. Lying motionless on the side of the track, Ryan had to be airlifted to the Royal Stoke on Trent Hospital where he spent 3 weeks in a coma. During the crash, Ryan sustained broken ribs (1 & 2). These caused his lung to puncture and collapse. He also sustained serious head trauma. After stabilisation, he was transferred to The University Hospital of Wales in Cardiff. A week later he awoke from his coma and several weeks after that was transferred to Morriston Hospital nearer to his home in Swansea where the nursing team taught him to feed himself, walk and use the toilet. After 13 weeks, he was transferred to the Neath Port Talbot neurological hospital.
Fast forward to October 2019, Ryan was deemed fit to go home.
Ryan is a time served Electrical Technician, from a family of electrical contractors. He was divorced several years prior to the incident and lived alone so it was down to family & friends to take care of his affairs. It was ironic that eight weeks prior to Ryan’s incident, he quit his Job with a small electrical contractor in Pembroke and joined another electrical company in Swansea. Tracy (Ryan’s sister in-law) was signposted to the Electrical Industries Charity by an industry member. Over the course of the next few weeks Tracy was made aware of the many issues that required managing on Ryan’s behalf, including:
• Suspension/reduction of Utility bills
• Suspension & credits for mobile phone bill
• Suspension of TV licence
• Suspension of Council tax
• Mortgage holiday
• Pension contributions holiday
• Sick pay
When a family member is struck down with such severe injuries, feeling alone, not knowing where to get support and not knowing where to start is the worst possible case for those trying to help. However, the welfare team were instrumental in provision of guidance on what to do and how to do it. Their involvement & support was immense. Ultimately, Ryan’s elder brother Nev was granted deputyship to enable him to take control of Ryan’s finances. Tracy took on the role of dealing with all the paperwork side of things, and over the course of Ryan’s hospitalisation (16 months) Nev & Tracy were able to take control and deal with everything that Ryan needed.
The Electrical Industries Charity have been tireless in their efforts to assist and have been a tremendous crutch to Tracy in her day to day dealings with public bodies that are not the easiest to deal with. Ryan and his family are eternally grateful for all the help provided by the EIC and respective industry members.